Customer Success Manager (CSM) Recruitment
Looking for a great Customer Success Manager (CSM) to help your business grow? We connect you with top-tier talent who can build long-term relationships with your clients and drive success.
Specialist Customer Success Recruitment Agency
Looking for your next CSM career opportunity? Search our current customer success manager jobs using our simple job search tool, or submit your CV for a consultant to review. Many of the roles available are full time positions. We’ll connect you with the right client success manager jobs and help you take the next step to join a growing customer success team.
Key Responsibilities of a Customer Success Manager
As a customer success specialist, your main job is to build strong, long-term relationships with clients. You’ll listen to their needs and guide them to achieve their goals. Using your deep product knowledge and problem-solving skills, you’ll ensure customers are happy and loyal and help the business grow. Your work will be key to a positive experience at every touchpoint.
Who Thrives in a Customer Success Manager Position?
People who do well in CSM careers are great communicators who genuinely care about helping others. A customer success executive listens to what customers need and builds trust with them. They take responsibility for solving problems and always go the extra mile to keep customers happy. Being flexible is important as every client is different. With a good understanding of the product and the industry, a CSM can offer advice and always stay one step ahead of what the customer might need next.
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2024 Salary Insights for Customer Success Manager Roles
In 2024, the average salary for a customer success job in the UK was around £43,295. However, this can vary based on industry, experience, company size and location. For entry level roles, you can expect to earn around £37,500 but as you gain more experience and a track record of keeping clients happy your salary can rise to £65,000 or more.
Some roles also offer commissions and bonuses but it’s not as common as in pure sales roles. Performance-based bonuses tied to client retention, upselling or exceeding customer satisfaction targets can add 10-15% to your earnings.
Location also plays a significant role. Salaries are higher in major cities like London, Edinburgh, Manchester and Bristol and lower in smaller towns and rural areas. Certain industries like Technology, SaaS (Software-as-a-Service) and Professional Services offer higher salaries due to complex products and long-term client relationships.
Your experience and qualifications make a big difference, too. Many employers require a minimum of 2 years of sales experience for CSM roles, as prior sales experience is highly valued and can contribute to your success and earning potential. Companies want CSMs who can build strong client relationships and solve problems. Having extra certifications or an MBA can help you earn more and stand out in the field.
Current Salary Expectations for Customer Success Manager (CSM) job in the UK
As of 2025, the average salary for a Customer Success Manager (CSM) in the UK is around £40,000. If you have more experience and are in a senior role, you can earn around £48,000. Depending on where you work and what industry you’re in, salaries can range from £38,000 to £60,000 or more.
What Affects CSM Salaries?
Several things can impact how much you make as a CSM. Bigger companies usually offer higher salaries and better benefits like health insurance and retirement plans. Companies that perform well also offer more opportunities for bonuses and promotions. If you manage a team or oversee specific clients, you may earn more, too.
Industry Makes a Difference:
Your industry can also play a big part in determining your earnings. In industries like Technology, knowing the products and services well can lead to higher pay. For SaaS (Software-as-a-Service), understanding how subscriptions and recurring revenue work can make you more valuable. In Professional Services, being great at building relationships and thinking strategically can boost your salary.
Overall, the CSM field in the UK offers many opportunities with salaries depending on your experience, the company and the industry you’re in. With bonuses and room for growth, it’s a great career.
Why Choose Our CSM Recruitment Services?
When you use our CSM recruitment services, you get a dedicated account manager who understands your needs. We offer a 12-month rebate for your peace of mind. Our services include psychometric profiling and skills testing to find the perfect fit for your team. Bespoke interview questions and a fixed-price service mean the recruitment process is smooth and stress-free. At Frontline Sales Recruitment, we offer more than just CSM recruitment. We also offer sales and marketing recruitment and head of sales recruitment services.
Starting the CSM Recruitment Journey: Get in Touch
Starting your CSM recruitment journey with Frontline Sales Recruitment is easy. We’re experts in finding sales talent who can hit targets and deliver results. We’ve likely already met your ideal candidate. Let’s talk and get the CSM recruitment process moving!
Testimonials
What Our Clients Says
FLSR has been instrumental in finding top-tier sales talent for our team. Their team was professional, efficient, and truly understood our needs - recommended!
FLSR really stepped up and found us some awesome sales pros! They totally got what we needed, and the process was super smooth. Big thumbs up!
PIUK
FLSR nailed it! They found us great sales experts who fit our team perfectly. The process was seamless, and the results speak for themselves.
FLSR really impressed me with their understanding of the tech field. They found us sales talent who could speak our language. Definitely recommend!
