Client Case Studies: Delivering Talent at Scale
Confidential Financial Services Organisation
Confidential Financial Services Organisation is a global provider of banking, investment, and corporate advisory services, supporting clients across multiple international markets.
Scaling hiring during a period of growth
The company first came to Frontline Sales Recruitment when they were going through a particularly busy period of growth. They were expanding teams, opening up new opportunities, and needed a recruitment partner who could respond quickly and understand the kind of people they were looking for.
What started as support for one project soon developed into an ongoing partnership. After the success of the initial hiring campaign, Frontline Sales Recruitment continued to help the business recruit across several areas, including sales support, customer operations, business development, compliance, and management roles.
Supporting the end-to-end recruitment process
Frontline Sales Recruitment supported the business throughout the hiring process, from taking the initial brief through to making offers. This included sourcing candidates, screening CVs, arranging interviews, managing communication, and helping both candidates and hiring managers stay informed at every stage.
Frontline Sales Recruitment also helped with pre-employment tasks like checking eligibility, coordinating references, and managing onboarding. This helped the client hire people faster while still keeping the quality of candidates high.
The results
We successfully delivered a strong pipeline of qualified professionals across multiple departments, helping the organisation build out new teams efficiently and with minimal disruption to day-to-day operations.
The partnership resulted in the successful placement of over 120 professionals across junior, mid-level, and leadership roles, while also improving recruitment turnaround times and candidate experience.
Alder Pay
Alder Pay is a small fintech start-up based in London. The business builds software that helps mid-sized lenders manage customer onboarding, payments, and reporting in one place. At the time of this project, the company had fewer than 50 employees and was growing quickly after a new round of funding.
Challenge
In early 2025, Alder Pay needed to hire an Operations Manager on a 9-month fixed-term contract. The person had to support a live platform migration while keeping day-to-day client service steady. This was a key hire for a lean team, so there was little room for a slow start or a poor fit.
The role called for someone with experience in financial operations, process mapping, and data migration. The hiring manager also wanted a candidate who could work well in a start-up setting, where plans can shift, and teams need people who stay calm under pressure. On top of that, the company wanted someone who could start within four weeks.
Solution
Our recruitment team began with a focused search across fintech, payments, and smaller banking businesses. We looked for people who had worked on migration projects before, but we also widened the brief to include candidates with strong operational change experience from adjacent sectors. This helped us reach good people who may not have matched every line of the job brief, yet still had the right skills and mindset.
We spent time with each candidate to understand how they worked, how they handled change, and what sort of culture suited them best. That mattered because Alder Pay needed someone who could manage detail, build trust quickly, and work closely with product, compliance, and client teams. We then presented a shortlist of four strong candidates, each with clear reasons for suitability.
Results
All four shortlisted candidates were invited to interview, and two progressed to the final stage. The successful hire accepted the role within a week of the final interview and joined the business three weeks later.
Within the first month, the new Operations Manager had improved handovers, reduced manual work in one key reporting process, and helped the migration stay on track. Alder Pay gained someone with the right technical background, but just as importantly, they found a person who fit the pace, style, and spirit of their start-up.
