Sales Operations Manager
Step into your future as a Sales Operations Manager with FLSR. We connect top talent to UK-based leadership roles in sales—offering great rewards and growth.
Ready to be a Sales Operations Manager? At FLSR, we are working with UK-based companies to find people who are ready to lead from the front. This is an office-based role with a great salary and bonus—perfect for someone who is ready to take the next step. We specialise in sales recruitment and sales director recruitment, helping top talent connect with the right leadership roles.
About the Sales Operations Manager Role
A Sales Operation Manager leads both sales and customer service teams. This isn’t just about managing day-to-day tasks—it’s about inspiring the team to be their best. You will set clear goals through KPIs and targets so everyone knows what success looks like; this is in the sales operations manager job description.
Your job will involve setting clear targets and key performance indicators (KPIs) to keep everyone on track. By doing this, you will build a culture where the team pushes for high performance every day.
You will also manage key customer accounts to ensure clients receive excellent service and support. If you enjoy driving results and helping others grow this role gives you the chance to make a real difference.
Salary and Location:
This Sales Operations Manager role is based in the UK and is office-based, so you will be working closely with the team every day. The sales operations manager salary is around £50,000 plus a bonus. It’s a solid package for someone ready to take the next step in their career.
Overview of Responsibilities:
Team Leadership and Growth:
As a Sales Operations Manager you will lead both sales and customer service teams towards shared business goals. Your role will involve motivating team members, holding regular meetings and coaching to help everyone improve. Sales leaders play a crucial role in fostering growth and inspiring their teams to reach new levels of excellence. If some team members are struggling, you will step in with strategies to boost their performance and morale while also monitoring and improving the sales team’s performance. Helping people grow and keeping communication open is key to the job and an important aspect of strong sales operations management.
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Driving Sales Success:
You will create and execute sales plans to beat and exceed revenue targets. Building strong relationships with key clients is important so they receive the best support possible. You will monitor sales data to spot trends and find new opportunities to grow the business. Regular sales meetings will keep everyone focused and informed.
Customer Service Excellence:
Overseeing the customer service team means making sure customers get great support. Effective customer relationship management is essential for delivering excellent service, as it helps organise and optimise every customer interaction. You will handle any issues or complaints quickly and professionally and always look to improve how the team meets customer needs. The goal is to keep satisfaction and loyalty high.
Setting and Tracking Goals:
A big part of your job is to set clear KPIs and targets for both teams. These will help track progress and hold the team accountable. You will regularly review performance data and report to a vice president or senior sales operations manager, ensuring the goals align with the company’s bigger plans. This focus on clear targets will keep the whole team on track and deliver great results.
Required Skills and Experience
Here are the key skills and experience needed for this Sales Operations Manager role:
- Proven experience leading sales and customer service teams, especially turning around underperforming groups.
- Strong ability to set and meet KPIs and sales targets with real results to show.
- Great leadership skills to motivate and inspire the team to high performance.
- Experience managing key accounts and providing excellent service to valuable clients.
- Good commercial awareness to understand sales data and what it means for the business.
- Strong communication, organisation and strong problem solving skills.
- Project management skills to coordinate complex initiatives, manage multiple projects, and align teams for successful implementation of sales processes.
- Able to juggle several priorities and work in a fast-paced environment.
- Comfortable using CRM systems, sales analytics, reporting tools, and other sales tools.
- Experience with SAP is a plus but not required.
FAQs
How Do I Become A Sales Operations Manager?
To become a Sales Operations Manager start by gaining experience in sales or customer service roles. Build strong skills in leadership, data analysis and team management. Learning to work with sales tools like CRM systems helps, too. Showing you can meet targets and improve processes will open doors to sales operations manager jobs.
Is Operations Manager A High Position?
Yes, an Operations Manager is a leadership role. They keep sales and customer service teams running smoothly and on track to their goals. It’s a role that requires responsibility, decision making and guiding others.
What Skills Do You Need To Be A Sales Operations Manager?
You need strong leadership skills to lead the team and good problem solving to handle challenges. Being comfortable with data and sales tools helps you track progress and improve results. Communication and organisation are key to managing priorities and keeping everyone on the same page.
What Is Another Title For A Sales Operations Manager?
Other titles you might see include Sales Manager, Sales Operations Lead, Commercial Operations Manager or Sales Enablement Manager. These roles often have similar responsibilities but can vary depending on the company and industry.
Testimonials
What Our Clients Says
FLSR has been instrumental in finding top-tier sales talent for our team. Their team was professional, efficient, and truly understood our needs - recommended!
FLSR really stepped up and found us some awesome sales pros! They totally got what we needed, and the process was super smooth. Big thumbs up!
PIUK
FLSR nailed it! They found us great sales experts who fit our team perfectly. The process was seamless, and the results speak for themselves.
FLSR really impressed me with their understanding of the tech field. They found us sales talent who could speak our language. Definitely recommend!
